I have a voucher bought from a deal site. Can I swap my course for another one?
We can do this but it will incur a small change fee of usually no more than £15.00 for a course of the same value.
I'm booked on a course and can't make it last minute. Will I lose my money?
Possibly but we'll generally offer you another course at a good discounted price... afterall we're pretty nice people but we can't sell your space at the last minute.
I registered for one of your courses but i didn't receive any confirmation through.
When do i need to take my course by if I have a voucher?
All courses need to be taken by their expiry voucher date. Sometimes we are flexible either side for a couple of days Courses get booked up quite far in advance sometimes. In order to give everyone a fair chance we need a good lead time between your booking and your course date.
I have an expired voucher. Have I lost it?
Yes and no. Officially yes but realistically if we have another course that we can offer you then we'll charge you the difference between your voucher cost (not worth) and the new workshops that you'd like to come on.
I bought a voucher from Groupon can I use it?
We'r really sorry but we no longer have a partnership with those nice people at Groupon. We do however wish them all the very best with their future partnerships :-) We just found that we weren't an ideal match made in heaven :-)